At Parrade, we aim to provide a fair, transparent, and reliable experience for both Advertisers and Space Providers. This Refund Policy outlines the conditions under which refunds may be issued for advertising bookings made through the Parrade platform.
This policy applies to all bookings made through Parrade, including those in the United States and Malaysia.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
a. Space Provider Cancellation
If a Space Provider cancels a confirmed booking prior to the campaign start date, the Advertiser will be eligible for a full refund.
b. Non-Delivery or Material Misrepresentation
If the advertising space is:
- unavailable,
- inaccessible, or
- materially different from the listing description,
the Advertiser may be eligible for a full or partial refund following review.
c. Fulfillment Issues
Partial refunds may be issued where there is a material failure in campaign delivery, including:
- delayed campaign start,
- early removal of the advertisement, or
- incomplete or partial display of the booked inventory.
2. Advertiser Cancellations
Due to the nature of out-of-home (OOH) and digital out-of-home (DOOH) advertising inventory, cancellations are subject to the following terms:
- More than fourteen (14) days prior to the campaign start date
Full refund, less applicable payment processing fees. - Between seven (7) and fourteen (14) days prior to the campaign start date
Fifty percent (50%) refund of the booking value. - Less than seven (7) days prior to the campaign start date
No refund.
Advertisers are responsible for reviewing these terms prior to confirming a booking.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- dissatisfaction with campaign performance, visibility, impressions, or return on investment
- rejection of advertising content due to non-compliance with applicable laws or platform policies
- failure by the Advertiser to provide content, approvals, or materials in a timely manner
- delays caused by the Advertiser or their appointed vendors
- where production, printing, installation, or campaign scheduling has already commenced
For DOOH inventory, bookings may become non-refundable once scheduled into a playback loop or campaign cycle.
4. Dispute Resolution
If a dispute arises regarding fulfillment:
- The Advertiser must report the issue within 24 hours of the campaign start time
- Supporting evidence may be required (e.g., photos, documentation)
- Parrade will review the matter and determine refund eligibility at its sole discretion
Parrade's decision shall be final, acting reasonably and in good faith.
5. Processing of Refunds
- Approved refunds will be issued to the original payment method
- Processing time is typically 7–10 business days, depending on financial institutions
- Payment processing fees and applicable charges may be deducted and are non-refundable unless otherwise required by law
6. Abuse and Fraud
To maintain platform integrity, Parrade reserves the right to:
- deny refund requests
- suspend or terminate accounts
- investigate suspicious or abusive behavior
including repeated or fraudulent claims.
7. General Conditions
- Parrade reserves the right to assess each case individually, taking into account operational, logistical, and commercial factors
- Confirmed bookings may be treated as final where inventory has been committed and cannot reasonably be reallocated
Contact Us
If you have questions or require assistance regarding a booking or refund request, please contact: support@parrade.com
