Parrade Refund Policy

At Parrade, we are committed to providing a transparent, fair, and reliable platform for both space providers and advertisers. This refund policy outlines the conditions under which refunds may be granted for space rental transactions conducted on the Parrade platform.

1. Eligibility for Refunds

Refunds may be granted in the following situations:

• Space Provider Cancellation: If a space provider cancels a confirmed booking before the rental start date, the advertiser will receive a full refund.
• Non-Delivery or Inaccessibility: If the space is unavailable, inaccessible, or significantly different from the listing description at the time of the rental, advertisers may be eligible for a full or partial refund after review.
• Mutual Agreement: If both the space provider and advertiser mutually agree to cancel the booking and request a refund, Parrade will honor the agreement according to the terms discussed.

2. Advertiser Cancellations

Advertisers may cancel their booking and get refunds:

• Flexible: Full refund for cancellations made at least 48 hours before the rental start time.
• Moderate: 50% refund for cancellations made at least 5 days in advance.
• Strict: No refund for cancellations made less than 7 days before the rental start time.

Space providers choose the cancellation policy that applies to each listing. Advertisers should review this before booking.

3. Dispute Resolution

In case of disagreement between the advertiser and the space provider regarding the condition or availability of the space:

• The advertiser must report the issue within 24 hours of the scheduled rental start time.
• Parrade may request supporting documentation (photos, written statements, etc.).
• Parrade will mediate and make a final decision on refund eligibility.

4. Processing Refunds

• Approved refunds will be processed to the original payment method within 7–10 business days.
• Transaction or platform fees may be non-refundable unless otherwise stated.

5. Abuse of the Refund Policy

To maintain fairness and trust, Parrade reserves the right to withhold refunds or deactivate accounts if there is evidence of abuse, repeated false claims, or fraudulent activity.

Contact Us

If you have questions about this policy or need help with a booking issue, please contact us at support@parrade.com.